Refund & Replacement Policy
We stand behind the products we ship.
Last updated: 12 February 2026If something is wrong
If your order arrives damaged, incomplete or with a broken seal, tell us within 48 hours of delivery. We will replace or refund.
How to report
Message us on WhatsApp with your order number and a photo of the issue. Our care team will respond within one working day.
Refund timelines
Approved refunds are processed within 5 working days to the original payment method.
Perishable exceptions
For food safety reasons, opened or partially used consumable products cannot be returned unless there is a quality defect.